3 дня назад
IT Support Technician III
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Technician III (Enterprise IT Support): Delivering high-touch technical support for executives, employees, devices, enterprise platforms, and company events with an accent on complex troubleshooting, endpoint management, and operational readiness. Focus on identifying recurring issues, improving support workflows and documentation, and coordinating cross-functional solutions across Client Services, AV, Security, Facilities, and Workplace teams.
Location: Onsite five days a week in San Mateo, California
Company
Roblox builds a platform and tools for creating and experiencing immersive 3D digital experiences.
What you will do
- Troubleshoot and own complex hardware, software, identity, connectivity, and endpoint issues through resolution.
- Provide responsive, discreet, high-touch technical support for executives and senior leaders.
- Prepare and support internal events, executive meetings, town halls, conference rooms, and AV environments.
- Identify technical risks, recurring problems, and opportunities to improve reliability, scalability, and user experience.
- Improve workflows, documentation, tooling, runbooks, and support processes.
- Lead small to medium-sized technical initiatives and collaborate with AV, Facilities, Security, Workplace, Engineering, and Client Services teams.
Requirements
- Experience in IT Support, Desktop Support, or an equivalent technical support role with independent ownership of complex issues.
- Experience supporting executives, senior leaders, or other high-visibility users.
- Hands-on experience with company events, meetings, conference rooms, and AV environments using Zoom, Neat, Logitech, or similar hardware.
- Strong troubleshooting experience with macOS and Windows, plus familiarity with ChromeOS, Linux, iOS, and Android.
- Experience with Okta, Slack, Zoom, Google Workspace, Microsoft 365, and endpoint management platforms such as Jamf or Workspace ONE.
- Knowledge of enterprise identity, authentication, networking, endpoint security, device management, documentation, and operational runbooks.
Culture & Benefits
- Hourly position with a stated base-pay range for the San Mateo office, although the exact range is not included in the posting.
- Work in a collaborative environment spanning technical and non-technical partner teams.
- Emphasis on accountability, proactive problem-solving, clear communication, knowledge sharing, and calm execution under pressure.
- For US-based roles, future H-1B sponsorship may not be supported, and certain US visa work-authorisation categories may not be eligible.
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