Field Engineering Professional (Telecoms)

Location: Budapest, Hungary; field work at customer premises, data centers, and BT POP sites, with travel of up to 50% or more of working time.

Company

hirify.global is a telecommunications and technology company providing connectivity, managed services, cybersecurity, AI, and large-scale technology infrastructure.

What you will do

• Deliver and oversee installation, break-fix, measurement, and service assurance activities for telecoms and IT services.
• Provide Level 2 and Level 3 field technical support for customer, data center, and BT POP environments.
• Coordinate dispatch, engineer availability, on-call schedules, local projects, and partner resources.
• Lead operational escalations, supplier coordination, governance meetings, and continuous service improvement.
• Manage spare equipment inventory, reverse logistics, process documentation, cost estimates, and non-standard service quotes.
• Support customer satisfaction, bid activities, reporting, health and safety compliance, and field operations coverage.

Requirements

• Strong technical field-service experience with installation, configuration, and troubleshooting of network, security, and communications equipment.
• Experience with video telepresence services, wireless surveys, telecoms engineering, and customer service.
• Ability to work across multiple technologies and lead dispersed teams, suppliers, and stakeholders.
• Strong organizational, communication, commercial, and cost-estimation skills.
• Track record of working across global cultures and a good understanding of BT products and services.
• Ability to travel up to 50% or more of working time and pass a background security check and drug test.

Nice to have

• Experience leading an operational service or engineering team.
• Understanding of the telecoms market and BT's regional position.
• Bachelor's degree in a technical or engineering field, or equivalent experience.
• Cisco product and services certification.

Culture & Benefits

• Work within a global field services operation supporting customers and partners.
• Opportunities for professional development, learning, and career progression.
• Responsibilities include health and safety training, partner performance reviews, and continuous improvement.
• Operational work includes on-call coverage outside standard office hours.