Digital Sales Representative (SaaS)

Location: Remote, must be based in the United Kingdom. Occasional travel may be required for customer, project, or team meetings.

Company

Twilio provides communications API solutions that help businesses and developers create personalized customer experiences.

What you will do

• Qualify leads, acquire new nonprofit customers, sell solutions, and close deals across social impact, healthcare, humanitarian aid, credit union, and other nonprofit sectors.
• Manage and expand self-service and named customer accounts, including renewals, upsells, cross-sells, revenue protection, and churn prevention.
• Understand customer business and technical requirements and design solutions using Twilio’s communications API platform.
• Own sales cycles, account lists, revenue forecasts, financial models, and pipeline management in Salesforce.
• Collaborate with Sales, Sales Development, Marketing, Product, Engineering, and Support to address requirements and advise on digital communication strategies.
• Develop scalable automation and sales processes while improving customer experience, NPS, and team execution.

Requirements

• 5+ years of experience in sales, marketing, or operations in a technical SaaS or CPaaS environment, with a record of strong performance.
• Experience with technical solution selling and closing deals.
• Experience managing business forecasts, financial models, revenue, and gross profit results.
• Ability to work with business and technical leaders, build partnerships, and explain complex technical and financial details clearly.
• Strong analytical, organizational, prioritization, documentation, communication, and process-improvement skills.
• Personal interest in the social impact and nonprofit market, with adaptability in a fast-paced and changing environment.

Culture & Benefits

• Remote-first work environment with occasional in-person gatherings, off-sites, and customer meetings.
• Generous time off, parental and wellness leave, healthcare, and a retirement savings program.
• Opportunities to support community volunteering and donation efforts.
• Inclusive culture focused on initiative, experimentation, collaboration, and positive social impact.