Engagement Manager, NAM (Cybersecurity)

Location: Remote - United States; travel 15–20%

Company

hirify.global develops behavioral biometrics technology using machine learning to analyze physical and cognitive digital behavior for fraud prevention, digital transformation, and customer relationship growth.

What you will do

• Manage customer risks, consulting requests, incident reporting, escalations, and solution efficacy.
• Coordinate projects, schedules, milestones, deliverables, scope, and strategic oversight for new customer use cases.
• Lead customer issue resolution, communicate expectations to delivery and threat analysis teams, and keep stakeholders informed.
• Facilitate customer meetings, product updates, roadmap feedback sessions, and Quarterly Business Reviews.
• Advocate for customers across Solutions, R&D, Product, and Engineering teams.
• Prepare and review Statements of Work, validate technical feasibility, estimate effort, and partner with Strategic Account Managers on new opportunities.

Requirements

• At least 5 years of post-sales consulting experience in cybersecurity, fraud, payments, or technology, preferably with top-tier financial institution customers.
• Professional English communication, presentation, and writing skills are required.
• Bachelor’s degree in a subject or quantitative discipline, or relevant equivalent experience.
• Experience translating technical requirements and findings for non-technical decision-makers.
• Strong consultative, data quality, organizational, program, and project management skills.
• Ability to manage multiple priorities under pressure, work with minimal oversight, resolve conflict, and coach project team members.

Culture & Benefits

• Remote work arrangement within the United States.
• Regular customer and internal stakeholder collaboration across Solutions, Support, Service Delivery, Threat Analysis, Data Science, Product, and Engineering.
• Opportunity to work with financial institutions on fraud prevention and digital transformation.
• Travel expectation of 15–20%.