Senior Onboarding Specialist (Payments)

Company

hirify.global builds technology and financial services products through brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Lead technical onboarding and activation projects for primarily SMB and mid-market Square sellers.
• Support pre-sale discovery, scoping, planning, solution validation, and professional services positioning.
• Manage multiple complex onboarding projects across competing priorities, timelines, and resource constraints.
• Coordinate with Sales, Account Management, Product, Engineering, Marketing, and Customer Success.
• Support data entry and migration, manage implementation risks, and communicate technical requirements to varied stakeholders.
• Identify process gaps, drive improvements with AI-powered automation, and mentor junior team members.

Requirements

• 4+ years of experience in a customer-facing role.
• 3+ years of experience in project management, implementation, or onboarding.
• Experience managing multiple complex projects simultaneously.
• Ability to translate complex requirements into tailored solutions and communicate technical concepts clearly.
• Working knowledge of project management methodologies, tools, and best practices.
• Experience in the POS, payments, or broader technology industry.

Culture & Benefits

• Remote work options are included among hirify.global's benefits.
• Medical insurance and flexible time off.
• Retirement savings plans and modern family planning benefits.
• Travel of up to 10% for client meetings, hardware installations, and internal events.

Hiring process

• Applicants may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
• Automated AI tools may be used to evaluate applications in accordance with applicable regulations.