Account Manager - East Coast

Location: Fully remote within the United States, with availability during core Eastern Time business hours, approximately 8am–5pm ET; occasional evenings and weekends may be required for client needs.

Salary: $75,000–$85,000 base salary, plus stock options.

Company

hirify.global is a fast-growing legal technology company providing court reporting, workflow solutions, and case insights for law firms.

What you will do

• Own relationships and serve as the primary point of contact for a portfolio of law firm clients.
• Schedule jobs and manage reschedules, cancellations, service additions, deadlines, and client touchpoints.
• Prevent and resolve service issues, handling high-priority requests with professionalism.
• Collaborate with Account Executives on strategic accounts and client handoffs.
• Coordinate information flow between clients, Account Executives, and internal teams.
• Use Google Workspace, Slack, and internal operations systems to manage account activity.

Requirements

• 3+ years of Account Management or Customer Success experience, ideally in legal services.
• Strong client relationship-building, communication, listening, and influencing skills, including with executive leadership.
• Highly organized, tech-savvy, and able to manage multiple accounts while maintaining attention to detail.
• Sound judgment under pressure and flexibility in a fast-paced, evolving startup environment.
• Experience owning KPIs such as retention rate, churn, accounts touched, and SLA or quality achievement.
• Availability during core Eastern Time business hours, approximately 8am–5pm ET, with occasional evenings and weekends as needed.

Culture & Benefits

• Fully remote work with a collaborative support structure.
• Stock options and opportunities for growth.
• Premium medical, dental, and vision coverage, with 100% of premiums covered for some plans.
• Coaching and support from Customer Success leaders and professionals.
• Culture centered on reliability, innovation, integrity, accuracy, and a hospitality mindset.