Client Service Representative - Operations

Location: Houston, Texas, United States

Salary: $33,280 annually, with potential performance-based bonuses, incentive pay, or commissions.

Company

hirify.global, part of Capgemini, provides intelligent operations and transformation services supported by AI-powered platforms, analytics, and industry expertise.

What you will do

• Conduct administrative and scripted clinical intake of calls for clinical review.
• Provide telephonic support and quality customer service to healthcare providers, office staff, and internal customers.
• Collect confidential information and maintain accurate, high-quality documentation and data entry.
• Support the HealthHelp Clinical Review Department and participate in quality initiative and management programs.
• Maintain performance indicators including average talk time, quality, and schedule adherence.
• Follow HIPAA, state and federal regulations, as well as URAC and NCQA standards.

Requirements

• High school diploma or GED.
• At least one year of healthcare customer service or call center experience.
• Ability to work from the Houston, Texas location and meet the role's on-site requirements.
• HIPAA-compliant room and hard-wired internet connection required; minimum speeds are 5 Mbps upload and 25 Mbps download.
• Ability to follow a strict schedule, adapt to schedule changes, and work efficiently in a fast-paced, high-volume contact center.
• Proficiency with clinical terminology, Microsoft Outlook, Windows, dual monitors, multiple software applications, time management, and verbal and written communication.

Nice to have

• Previous experience in a fast-paced inbound call center.
• Healthcare industry experience, including prior authorizations, patient care, or CPT codes.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• 401(k) with company match or another retirement plan.
• Life and AD&D insurance.
• Employee Assistance Program and an inclusive equal-opportunity workplace.