Desktop Support Analyst II

Location: On-site in Bothell, WA; the posting header also lists Bellevue, WA. Schedule: Monday–Friday, first shift, 8:00 a.m.–5:00 p.m. PST.

Pay rate: $30 per hour.

Company

hirify.global provides a team-oriented environment focused on technical support, service quality, professional development, and collaboration.

What you will do

• Resolve complex hardware, software, account, and endpoint-related incidents for end users.
• Install, deploy, maintain, update, and replace PCs, laptops, scanners, printers, peripherals, software, and hardware components.
• Provide face-to-face, phone, and chat support while tracking incidents, tasks, and service requests against SLA targets.
• Analyze incident trends, troubleshoot errors, and perform root cause analysis.
• Create and maintain knowledge base articles, procedures, and user manuals to improve self-service.
• Coordinate with third-party vendors and technicians and mentor Level I and associate desktop support analysts.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field, or four years of equivalent work experience.
• A+ certification.
• Intermediate to advanced hardware and software troubleshooting skills with in-depth knowledge of PCs and peripherals.
• Familiarity with ITIL, change management, and root cause analysis.
• Experience with SharePoint, preferably Office 365, and working knowledge of Microsoft 365.
• Successful background check and a valid driver’s license with an acceptable driving record are required.

Nice to have

• Network+ certification.
• Previous experience as a Desktop Support Analyst I.
• Mobile device support experience.

Culture & Benefits

• Medical, dental, and vision coverage.
• Life insurance, 401(k) with company match, and FSA and HSA options.
• Paid holiday and pet insurance.
• Professional development through certifications, training, and advancement opportunities.
• Collaborative, respectful, and team-oriented work environment.