6 дней назад
Deskside Support
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Deskside Support (Windows/Dell/Lenovo/Apple): Resolving customer desktop hardware and software problems and completing IMAC activities with an accent on Windows support, hardware troubleshooting, and customer communication. Focus on resolving tickets within Service Level Agreement objectives and completing related administrative duties.
Location: Eagan, Minnesota, United States
Company
provides IT staffing and contingent technical expertise to help clients address skill gaps and support project delivery.
What you will do
- Diagnose and resolve customer desktop hardware and software problem tickets.
- Perform installs, moves, adds, and changes (IMAC) activities for client environments.
- Resolve tickets and complete IMAC activities within customer Service Level Agreement objectives.
- Communicate directly with customers and complete related administrative duties.
Requirements
- Technical knowledge of Windows 7.
- Working knowledge of Dell, Lenovo, and Apple hardware.
- Strong customer communication and business skills.
- Ability to work full-time in Eagan, Minnesota.
Culture & Benefits
- Work is structured around client Service Level Agreement requirements.
- Full-time employment supporting client technical operations.
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