Customer Service Specialists (Travel Tech)

Location: Fully remote, excluding sanctioned countries. Work is organized across three shifts aligned with GMT +3.

Salary: €700/month during the first month of training and probation; from the second month, KPIs allow earnings of at least €1,500/month.

Company

hirify.global is an innovation-driven travel tech company serving hundreds of thousands of clients through its travel products and services.

What you will do

• Provide prompt and accurate customer support by phone, email, and chat.
• Identify customer needs, answer product questions, and provide relevant solutions.
• Process orders, forms, and customer requests while maintaining accurate records.
• Resolve complaints and coordinate with colleagues when necessary.
• Cross-sell and upsell company products during customer conversations.
• Handle lost-and-found items and maintain a positive, professional customer experience.

Requirements

• At least 2 years of experience in customer service, support, care, sales, or a related role.
• English at C1 level.
• Strong computer skills and the ability to learn new tools.
• Effective communication skills across in-person, phone, and written channels.
• Ability to resolve complaints, multitask, prioritize tasks, and work under pressure.
• Attention to detail, self-motivation, and collaborative working style.

Nice to have

• Knowledge of French or German.

Culture & Benefits

• Fully remote work with 24/7 customer support coverage.
• Approximately 210 working hours per month on a rotating shift schedule.
• Day and night shifts lasting 8–10 hours.
• One month of paid training focused on company products and tools.
• Temporary contract through April 20, 2027, with a possible extension discussed before the end date.
• Performance evaluation from the second month based on individual KPI metrics.

Hiring process

• Group interview.
• Competency-based interview.
• Reference check followed by an offer.