Customer Experience Associate

Location: Remote within the United States

Salary: $25.00/hour

Company

hirify.global is an online marketplace for renting venues for meetings, productions, and events.

What you will do

• Handle guest and host conversations through chat, email, phone, and SMS.
• Resolve booking issues, mediate misunderstandings, and process cancellations and booking adjustments.
• Use AI assistance tools and the knowledge base to draft and review responses, editing them for accuracy and tone.
• Identify recurring issues, unclear policies, and product friction for escalation to specialists and leadership.
• Meet response-time and quality targets while maintaining complete case notes.
• Participate in standups, Slack discussions, and team collaboration.

Requirements

• 1–2 years of experience in customer service, hospitality, support, or a related field.
• Strong writing skills with careful attention to grammar, accuracy, and tone.
• Empathy, sound judgment, and the ability to carry cases through to resolution.
• Comfort with technology, AI tools, changing policies, and queue and quality metrics.
• Availability to work remotely from the United States.
• Ability to work the four-week rotating schedule, with hours flexible according to time zone.

Nice to have

• Experience with a third-party marketplace.
• Experience with Intercom.

Culture & Benefits

• Remote-first environment with team members in cities around the world.
• Medical, dental, and vision insurance fully covered for employees.
• $500 annual professional development allowance.
• Discounts on hirify.global bookings.
• Laptop, high-resolution display, home-office setup stipend, and monthly cell phone and internet credit.
• Annual in-person company offsite, team-building events, and company-wide Wellness Days.