Manager, Strategic Customer Onboarding (Fintech)

Location: Hybrid role requiring work from the Plano office on Monday, Tuesday, and Thursday

Base salary: $123,200–$154,000 USD annually; target bonus: 12.5% of base salary.

Company

hirify.global is an AI-powered finance automation platform providing accounts payable, global payouts, procurement, expenses, corporate cards, supplier management, tax compliance, and treasury solutions to businesses worldwide.

What you will do

• Lead, coach, develop, recruit, and manage a team of experienced Onboarding Managers.
• Own the health and performance of a portfolio of complex strategic customer implementations, including delivery quality, capacity, risk, time-to-value, customer experience, and forecasting.
• Establish operating cadences, staffing practices, escalation paths, and scalable delivery processes.
• Provide management oversight for high-risk implementations and partner-led engagements while maintaining ownership with assigned Onboarding Managers.
• Identify systemic delivery barriers and partner with Product, Engineering, Sales, Support, Professional Services, and Alliances to resolve them.
• Drive adoption of AI-enabled delivery workflows and use operational data to measure their impact.

Requirements

• 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
• 3+ years of direct people-management experience leading implementation or onboarding professionals.
• Experience managing complex enterprise implementations and portfolios with responsibility for customer outcomes, capacity, delivery quality, and risk.
• Strong executive presence, communication, analytical, prioritization, problem-solving, and decision-making skills.
• Experience building scalable processes and influencing Product, Engineering, Sales, Support, and other stakeholders without direct authority.
• BA/BS in a related field or equivalent practical experience; experience with Salesforce, project-management platforms, and Jira.

Nice to have

• Experience leading fintech, payments, ERP, or financial-technology implementations.
• Experience working with implementation partners or systems integrators.
• Experience leading teams through AI, automation, or significant delivery-process transformation.
• Experience in a high-growth SaaS environment.

Culture & Benefits

• Flexible hybrid workplace with career coaching and an inclusive, collaborative environment.
• Competitive salary, stock options, and matching 401(k).
• Extended benefits, employee assistance, life insurance, AD&D, and LTD coverage.
• Maternity, paternity, fertility treatment benefits, and 15 days of PTO.
• Subsidized lunches, office refreshments, phone/internet allowance, social events, and employee resource groups.