Customer Experience Technical Representative - Weekend Core

Location: Remote, but must be based in Wisconsin, USA. Weekend schedule runs Friday through Monday, with 10-hour shifts starting between 7:00am and 9:00am CT. Training takes place Monday through Friday on the first shift.

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.

What you will do

• Provide accurate technical and non-technical support through phone, email, text, and chat.
• Assist customers with product installation, troubleshooting, and issue resolution in real time.
• Document customer interactions and complete related data-entry tasks.
• Use product materials and available tools to answer questions and stay current on products, services, and promotions.
• Maintain customer satisfaction, productivity, and schedule-adherence metrics.
• Escalate complex inquiries or complaints to specialized teams and maintain Outlook email, calendar, and task records.

Requirements

• High school diploma or GED.
• At least one year of customer service or technical troubleshooting experience.
• Ability to pass product and process testing after training.
• Ability to work the Friday-through-Monday weekend schedule and adjust to customer and business needs, including overtime when required.
• Ability to perform frequent computer-based work, communicate clearly, stand and walk regularly, and occasionally lift up to 25 pounds.

Nice to have

• Contact center experience involving troubleshooting.
• Experience handling a high volume of inbound calls.

Culture & Benefits

• Customer support work centered on hirify.global’s “Customer First” commitment.
• Product training and continuing education are provided to maintain product knowledge.
• Occasional travel may be required.
• Flexible overtime availability is expected when needed by customers and the business.