Customer Service Support Specialist

Location: Remote from Tbilisi, Georgia

Company

hirify.global is a technology company delivering high-performance solutions for partners in heavy-load industries.

What you will do

• Respond to customer enquiries through live chat, email, and other supported channels.
• Resolve customer issues from first contact through closure and handle complaints calmly.
• Manage and follow up support tickets in Zendesk, keeping cases updated.
• Investigate account, payment, and technical questions using internal systems before escalating.
• Apply verification, security, and compliance procedures during every interaction.
• Maintain clear case notes and identify recurring issues or process gaps.

Requirements

• Previous customer support experience in a live chat or ticket-based environment.
• Experience with Zendesk or a similar support platform.
• Fluent English, written and spoken, is required.
• Strong computer literacy and the ability to work across several systems simultaneously.
• Availability for a rotating three-shift schedule, including nights, weekends, and public holidays.

Culture & Benefits

• 18 non-service delivery days per year.
• Paid onboarding and continuous training before working with customers independently.
• Competitive salary with an annual review.
• Birthday presents from the company.
• Partial compensation for English and Greek language classes after three months of service.