Assistant Manager, Annenberg Dining Hall

Location: Cambridge, United States; all duties must be performed at a Harvard or Harvard-designated location

Company

hirify.global Central Administration supports the university's schools, students, faculty, staff, alumni, and surrounding communities through collaborative administrative and operational services.

What you will do

• Support the Unit or General Manager in overseeing a residential dining operation and delivering a welcoming hospitality experience.
• Lead, assign, coach, and mentor hourly and temporary service staff while maintaining clear performance expectations.
• Monitor food quality, sanitation, safety, inventory, cost control, and loss prevention standards.
• Maintain positive relationships with students, faculty, guests, frontline staff, union representatives, and other stakeholders.
• Oversee equipment, facilities, dining areas, receiving areas, and physical plant maintenance, escalating repair needs as required.
• Manage timekeeping, timecards, absences, staffing coverage, catering execution, and applicable board program operations.

Requirements

• At least 2 years of relevant work experience.
• Experience with financial and human resource management in a food industry environment.
• Experience managing in a unionized environment and communicating with diverse stakeholders.
• Knowledge of Kronos or a similar timekeeping system; knowledge of FoodPro is preferred.
• Ability to work nights, weekends, holidays, and on-call shifts; the role requires prolonged standing, walking, and lifting approximately 20–30 pounds.
• Harvard cannot provide visa sponsorship for this position.

Nice to have

• Associate's or bachelor's degree in Hospitality Management or a related field.
• Experience with catered event sales and execution.
• Ability to become ServSafe Certified within six months of employment.
• Passion for food and knowledge of current food trends.

Culture & Benefits

• 40 hours per week with a focus on community, inclusion, health, cultural connection, and religious sensitivity.
• Paid time off, including parental leave.
• Medical, dental, and vision insurance starting on day one.
• Retirement plans with university contributions and wellbeing resources.
• Professional development, tuition assistance, commuter benefits, discounts, and campus perks.

Hiring process

• Pre-employment screening includes identity, education, drug testing, criminal, motor vehicle record, and reference checks.