Field Service Engineers Coordinator (Mechanical/Electrical Engineering)

Location: Leeds, UK; regular onsite presence is essential

Company

hirify.global is a global flow control and instrumentation company serving industries that manage the flow of liquids, gases, and powders.

What you will do

• Plan, schedule, and coordinate Field Service Engineers to optimize service delivery and resource utilization.
• Manage service requests from job logging through quotations, scheduling, execution, and billing.
• Coordinate with engineers, site-based teams, customers, and internal stakeholders to support real-time operational decisions.
• Ensure service activities are delivered safely, compliantly, and according to company and customer standards.
• Improve first-time fix rates, monitor engineer workload and priorities, and support operational efficiency.
• Identify additional service opportunities and ensure quotations and invoicing are processed accurately.

Requirements

• Technical qualification in Mechanical or Mechanical/Electrical Engineering, or equivalent practical experience.
• Experience in service coordination, engineering support, or a similar operational role.
• Customer-facing experience in a service delivery environment.
• Experience working in a site-based or operational environment with engineers.
• Experience with Field Service Management, ERP, and/or CRM systems, plus Microsoft Office.
• Understanding of engineering service environments and HSE requirements, including permits to work and safe systems of work.

Culture & Benefits

• Collaborative work with service supervisors, engineers, customers, and internal teams.
• Operational role with regular onsite visibility and cross-functional cooperation.
• Opportunity to contribute to service performance, customer experience, and revenue growth.