Senior Application Advisor (Epic EHR)

Location: US - National

Company

hirify.global provides managed services and application support for healthcare organizations using Epic EHR systems.

What you will do

• Provide expert Epic EHR design, build, testing, troubleshooting, and problem-solving services for complex customers.
• Analyze customer issues across integrated applications and systems, translate needs into requirements, and complete system build and testing.
• Assess the impact of application changes and coordinate steps to preserve system integrity, integration, and stability.
• Support customer engagements and explain complex system configurations to internal teams, customers, IT staff, operational leaders, and executives.
• Help onboard new support team members, document processes, and delegate work with appropriate oversight.
• Mentor and coach team members in technical and professional skills, including communication, project management, escalation, and time management.

Requirements

• Epic Grand Central and RTE certification required.
• Five or more years of experience implementing, training, or supporting Epic modules.
• Post-secondary education or equivalent experience.
• Strong problem-solving, technical, communication, organizational, and customer service skills.
• Proficiency with Microsoft Office, ticketing systems, change management processes, and sound escalation practices.
• Ability to work independently and collaboratively, participate in on-call rotations including nights and weekends, and travel up to 10%.

Nice to have

• Epic Prelude certification or experience with application functionality and integration points.
• Knowledge of ITIL processes and experience in management, project management, or system implementation.

Culture & Benefits

• Opportunity to support healthcare customers through managed services engagements.
• Ongoing mentoring, coaching, delegation, and professional development responsibilities.
• Commitment to an inclusive and equal-opportunity work environment.