Head of Technical Solutions (AI)

Location: On-site in San Francisco, New York City, or Seattle

Company

hirify.global is an agent observability platform that helps teams understand agent behavior in production, identify critical patterns, and run evaluations to improve agent performance.

What you will do

• Build and lead the post-sales function across Professional Services, Technical Account Management, and Technical Enablement.
• Onboard key customers, lead implementations, drive early product adoption, and serve as a strategic technical contact after implementation.
• Own Gross Revenue Retention and Net Dollar Retention, including tracking, forecasting, renewal planning, and risk mitigation.
• Scope customer engagements, write outcome-driven Statements of Work, and own delivery through completion.
• Develop post-sales offerings, enablement programs, documentation, training, and repeatable delivery and renewal playbooks.
• Manage the post-sales P&L and feed customer insights back to Sales, Customer Experience, Engineering, Product, and GTM teams.

Requirements

• Experience building or leading a post-sales, Professional Services, Customer Success, Technical Account Management, or Technical Enablement function at a high-growth company.
• Track record owning and improving Gross Revenue Retention and Net Dollar Retention.
• Experience working directly with technical or enterprise customers in complex environments.
• Experience scoping work, writing Statements of Work, and managing delivery against defined outcomes.
• Strong communication skills with technical stakeholders and business leaders, plus the ability to turn ambiguous needs into executable engagements.
• Willingness to travel and be onsite with customers when needed.

Culture & Benefits

• Medical, dental, and vision insurance.
• Daily lunch, snacks, and beverages.
• Flexible time off.
• Competitive salary and equity.
• Wi-Fi and cellphone stipend.