Operations Manager (AI)

Location: In person in Washington, D.C.; onsite

Salary: $170,000–$190,000 annually, plus equity and bonus

Company

hirify.global builds collaboration and AI-powered workflow software for military planning and operational coordination.

What you will do

• Own customer relationships across users, senior executives, government stakeholders, and operational partners.
• Drive customer retention, renewals, product adoption, account expansion, and upsell opportunities.
• Lead and allocate resources for a team of Partner Engagement Managers.
• Translate customer needs into product feedback and support the adoption of new capabilities within existing workflows.
• Coordinate internal teams, government stakeholders, customer support, and product engineering to resolve incidents and deliver account outcomes.
• Align planning, workflows, resources, and customer experience across commands and related Operations Managers.

Requirements

• Current Top Secret clearance with eligibility for SCI.
• Experience with large-scale staff planning through professional education and/or military service, including work with senior leaders and C-suite executives.
• Experience with major planning exercises and software deployment protocols on classified networks.
• Experience expanding business presence for software or technology solutions within a region.
• Customer support experience in both face-to-face and remote settings, including incident coordination with customers and product engineering teams.
• Strong technical aptitude, customer communication, government organization navigation, and team leadership skills.

Culture & Benefits

• Flexible work environment with flexible hours and unlimited PTO, although this role is onsite with customers.
• Health, dental, vision, and life insurance.
• 401(k) plan with company match.
• Eight weeks of parental leave at 100% regardless of state.
• Annual company summit trips and a $1,000 annual home office improvement budget.