Customer Service Engineer I - 533650-Field Service (AV Systems)

Location: Remote role in Germany with approximately 80% of duties performed onsite at customer locations and frequent domestic and international travel.

Company

Christie creates light technology solutions, illumination products, and audiovisual systems for shared experiences, including cinema applications.

What you will do

• Diagnose and research customer issues remotely and onsite to restore audiovisual and cinema system operation.
• Perform emergency repairs, planned maintenance, installations, and decommissioning at customer locations and Christie facilities.
• Carry out technical troubleshooting under supervision, using established procedures and consulting team leads or specialists when needed.
• Support the setup and build of pre-shows, demonstrations, trade shows, and live events.
• Document completed work according to standard operating procedures and internal systems.
• Provide customers with technical training on audiovisual systems and related equipment.

Requirements

• At least 2 years of experience in a technical customer service role in the audiovisual industry or a related field.
• Technical or electrical degree, or proven audiovisual experience.
• Understanding of industry regulations, compliance standards, service procedures, and safety requirements.
• Ability to troubleshoot audiovisual equipment at board level using software, error logs, and service manuals.
• Knowledge of audio signal processing, signal flow, and audio I/O integration.
• Willingness to work onsite permanently and travel more than 80% of working time, often at short notice.

Culture & Benefits

• Collaborative work supporting partners and customers across different markets and regions.
• Training and experience with increasingly complex technical service tasks.
• 100% sponsored BAV pension scheme.
• Private travel insurance and life insurance.
• Commitment to equal opportunity and inclusive employment.