Technical Support Specialist - French

Location: Hybrid, Berlin, Germany

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Prioritize and handle customer calls, support tickets, and email correspondence.
• Take ownership of customer issues and provide prompt, accurate follow-up.
• Collaborate with Engineering, Customer Success, QA, Product Management, and other departments to resolve critical product issues.
• Create and deliver product or technology training for internal and external partner teams.
• Document issues, resolutions, and workarounds in knowledge-base articles and partner communications.

Requirements

• Fluent French and English, with excellent oral and written communication skills.
• At least 2 years of experience in customer service or technical support.
• Bachelor’s degree in Computer Science or equivalent work experience.
• Fluency in Windows troubleshooting, including the Windows registry and services.
• Understanding of virtualization platforms and basic networking.
• Ability to work a set Monday-to-Friday schedule during office hours and prioritize issues based on customer impact.

Nice to have

• Working knowledge of macOS and Linux distributions.
• Previous experience with Zendesk.
• Experience with RMM software.
• Italian, German, Dutch, or Spanish language skills.

Culture & Benefits

• Hybrid office options in Berlin.
• Lunch covered three times per week at the office.
• Corporate benefits platform with discounts from partner brands.
• Training platform for professional development.
• International and intercultural work environment.
• This position is not eligible for visa sponsorship.