Technical Support Engineer III (GIS)

Location: Berlin, Germany; hybrid work with three days per week in the Berlin office. Applicants must have valid EU work authorization. Visa sponsorship is not available.

Salary: €51,300–€64,080 gross annually, plus potential commission, bonuses, and/or equity.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and provides satellite data through a cloud-based platform for commercial, environmental, and humanitarian use.

What you will do

• Provide technical support to customers, partners, and employees through email, phone, chat, and in-person channels.
• Troubleshoot complex technical issues, perform root cause analysis, and develop solutions aligned with customer priorities.
• Build working relationships with Engineering, Customer Success, Sales, and Product Management.
• Coordinate product deployments and timely resolution of technical problems.
• Manage and prioritize product bugs and enhancement requests.
• Participate in projects improving product efficiency, quality, and customer experience.

Requirements

• 4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role.
• 2+ years of experience with scripting languages such as JavaScript, Python, or Perl, and relational databases such as MySQL or Oracle.
• Fluent German and professional working proficiency in English.
• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent technical education and experience.
• Experience with API integration, web application stacks, AWS, and container-based technology.
• Familiarity with geo-spatial data, satellite imagery, and GIS applications such as ESRI or QGIS.

Nice to have

• Experience with Zendesk, JIRA, or comparable ticketing systems.
• Excellent written and verbal communication skills for explaining technical solutions.
• Professional handling of complex user issues.

Culture & Benefits

• Paid vacation, holidays, and company-wide days off.
• Employee wellness program.
• Home office, phone, and internet reimbursements.
• Tuition reimbursement and access to LinkedIn Learning.
• Equity and paid volunteering time off.
• Travel to client sites and scheduled weekend on-call support may be required.

Hiring process

• Selected interviews may be recorded and transcribed with candidate consent; opting out is available.
• Use of AI tools is prohibited during live interviews and assessments unless explicitly permitted.