Customer Support - Troubleshooting (m/f/d)

TL;DR

Customer Support - Troubleshooting: Handle and fix technical requests with hosting and cloud products via phone, email, and ticket system with an accent on analyzing issues and collaborating with specialist departments. Focus on documenting solutions, sharing customer feedback, and communicating in a friendly, clear manner.

Location: Falkenstein, Gunzenhausen, or Nuremberg (onsite)

Company

One of the largest web hosting providers and data center operators in Europe with several hundred thousand servers in operation.

What you will do

• Handle and fix technical requests for hosting and cloud products via phone, email, and ticket system
• Analyze and independently resolve issues; collaborate with specialist departments when needed
• Document solutions and contribute to the knowledge base
• Share customer feedback to improve products and services
• Communicate with customers in a friendly, clear, and solution-oriented manner

Requirements

• Excellent German skills and good English skills
• Willingness to work shifts (including weekends and public holidays)
• Strong technical interest; experience in hosting, data centers, or server administration is a plus
• Experience in technical support (career changers willing to learn are welcome)
• Customer service skills with empathy and joy in solving problems
• Independent, structured work style and ability to work well in a team

Culture & Benefits

• Exciting, challenging, and varied tasks
• Personal interaction, efficient decision-making, and strong DIY mentality
• Numerous social benefits, flexible working hours (where feasible)
• Opportunities for professional and personal development
• Attractive salary