Customer Support - Troubleshooting (m/f/d)

Location: Falkenstein, Gunzenhausen, or Nuremberg, Germany

Company

hirify.global is a European web hosting provider and data center operator developing high-tech hosting products and infrastructure in-house.

What you will do

• Handle and resolve technical requests related to hosting and cloud products by phone, email, and ticket system.
• Analyze issues independently and collaborate with specialist departments when needed.
• Document solutions and contribute to the knowledge base.
• Share customer feedback to support continuous product and service improvements.
• Communicate with customers in a clear, friendly, and solution-oriented manner.

Requirements

• Strong technical interest.
• Excellent German skills and good English skills.
• Customer service skills, empathy, and motivation to solve problems.
• Independent, structured working style and ability to collaborate in a team.
• Willingness to work shifts, including weekends and public holidays.

Nice to have

• Experience with hosting, data centers, or server administration.
• Previous experience in technical support.
• Career changers willing to learn are welcome.

Culture & Benefits

• Personal interaction and efficient decision-making processes.
• Strong do-it-yourself mentality.
• Social benefits and flexible working hours where feasible.
• Professional and personal development opportunities.
• Full-time and part-time work options.