Customer Success Manager (Mortgage)

Location: United States; remote with approximately once-a-month domestic US travel to customer sites

Salary: $130K–$150K annually

Company

hirify.global builds AI-native tooling that automates mortgage workflows and aims to make loan origination simpler and more efficient for lenders and borrowers.

What you will do

• Own lender customer relationships from implementation kickoff through go-live and ongoing success.
• Translate existing mortgage workflows into effective hirify.global configurations and advise customers on setup decisions.
• Answer product and mortgage questions for loan officers, processors, operations leaders, and executives.
• Handle objections, maintain customer engagement during implementation, and support adoption of the product.
• Provide customer feedback, edge cases, and pain points to Product and Engineering.
• Support sales through product demos and help build customer success playbooks and advisory frameworks.

Requirements

• At least 2–3 years of direct experience at a mortgage lender, not only at a mortgage technology company.
• Customer- or borrower-facing experience, including work with referral partners.
• Deep knowledge of the mortgage lifecycle from application through funding, including 1003, LE, CD, AUS findings, conditions, and lock extensions.
• Hands-on experience with a loan origination system such as Encompass, Empower, or Byte.
• Consultative communication skills, including objection handling, customer persuasion, working sessions, and product demos.
• Ability to operate with ambiguity, take initiative, and help build a customer success function from the ground up.

Nice to have

• Customer Success, Account Management, or SDR experience at a mortgage technology company.
• Curiosity about AI and its impact on mortgage workflows.

Culture & Benefits

• Remote-first work environment with flexibility to work where productivity is highest.
• Flexible time off.
• Medical coverage with 100% of employee and family premiums covered.
• Vision and dental coverage.
• 401(k), HSA, and FSA.
• Access to a lender partner employee loan program.