Customer Success Manager (AI)

Location: New York City metro area, United States; hybrid with in-office work 3 days per week. Candidates must be authorized to work in the US, and non-local candidates must be willing to relocate.

Salary: $85,000–$115,000 per year, plus equity.

Company

hirify.global provides an AI visual development platform for building scalable web, iOS, and Android applications without traditional coding.

What you will do

• Manage a portfolio of strategic accounts across onboarding, adoption, expansion, and renewal.
• Own renewal health, executive relationships, proactive churn prevention, and Gross Revenue Retention for assigned accounts.
• Run structured onboarding with kickoffs, written success plans, and 30-day and 60-day milestones.
• Drive monthly signal-based check-ins and quarterly business reviews with executive participation.
• Identify expansion opportunities and hand them off to Account Management for commercial closing.
• Partner with Technical Success on escalations and architecture health, and relay customer feedback to Product.

Requirements

• 3+ years of experience in customer success, account management, or a customer-facing commercial role.
• Experience managing renewals and contributing to retention or expansion outcomes.
• Strong relationship-building and executive communication skills.
• Analytical mindset with the ability to use product and account signals for prioritization.
• Customer-centric approach and ability to work in a fast-paced environment.
• US work authorization and presence in, or willingness to relocate to, the New York City metro area.

Culture & Benefits

• Work in a small, scrappy team where everyone contributes beyond their core responsibilities.
• Comprehensive health coverage.
• 401(k) matching.
• Wellness and work enablement stipends.
• Generous paid time off and a sabbatical program.
• Cash and equity compensation with additional benefits valued at approximately $20,000 annually.