Customer Experience Category Specialist (Retail)

Location: Remote, United States only

Salary: $26 per hour with tenure-based increases; monthly performance bonus of up to $1,000.

Company

hirify.global is a direct-to-consumer retail company offering high-quality apparel, accessories, home goods, and other essentials through a manufacturer-to-consumer model supported by proprietary technology, AI, and analytics.

What you will do

• Own the customer experience for an assigned product category across phone, SMS/chat, and email.
• Provide expert support on product details, customer complaints, common issues, and edge cases.
• Identify recurring customer problems by analyzing interaction and quality data.
• Develop evidence-based recommendations to improve products, processes, and customer outcomes.
• Collaborate with teams to prevent systemic issues and improve response times, accuracy, and satisfaction.

Requirements

• 3+ years of client-facing, omnichannel customer experience experience in retail, e-commerce, SaaS, or hospitality.
• Consistent top performance and a results-focused approach.
• Curiosity, systemic thinking, and comfort working with ambiguity.
• Strong attention to quality and detail, with an understanding of luxury customer expectations.
• Ability to learn tools and systems quickly and work independently while collaborating with a team.
• Ability to work remotely from the United States.

Culture & Benefits

• Three weeks of paid training and onboarding.
• Set schedule with guaranteed offers.
• Medical, dental, vision, prescription, life, and disability insurance.
• PTO and 401(k).
• Fast-paced startup environment with significant ownership and opportunity to influence the customer experience.

Hiring process

• Employment is contingent on successful completion of a background check.