Operations Support Specialist (Retail)

Location: Hybrid role in Austin, Texas, United States

Company

hirify.global is building an on-demand platform that matches leading apparel brands with retail talent across the United States.

What you will do

• Provide real-time support to retailers and workers through phone, SMS, email, and Slack.
• Resolve fulfillment challenges so workers arrive safely and on time.
• Review I-9 employment eligibility verification documentation accurately.
• Onboard new workers and make hiring decisions.
• Respond to volume spikes by reviewing profiles, creating targeted marketing messages, and coordinating schedule changes with retailers.
• Triage and escalate issues while collaborating on process and outcome improvements.

Requirements

• Experience in customer support or operations.
• Strong verbal and written communication skills across phone, text, and email.
• Excellent attention to detail and the ability to identify developing issues quickly.
• Ability to prioritize multiple concurrent tasks in a time-sensitive environment.
• Comfort using support and operations tools such as ticketing systems, live chat, and Slack.
• Weekend availability is required, particularly Friday through Sunday.

Nice to have

• Retail experience or a passion for reinventing retail.
• Relevant degree or comparable formal training, certification, or work experience.

Culture & Benefits

• Full-time, non-exempt hourly position.
• Hybrid work in a dynamic downtown Austin office.
• Stocked kitchen with drinks and snacks.
• Inclusive workplace welcoming people from diverse backgrounds.