Customer Support Agent (French/English)

Location: Remote from Algeria or Tunisia

Company

hirify.global is a remote-first customer experience company supporting gaming, technology, consumer electronics, and e-commerce brands through multilingual customer service.

What you will do

• Provide customer support through email, live chat, social media, and phone.
• Troubleshoot customer issues calmly and help resolve problems effectively.
• Support customers of multinational consumer electronics and e-commerce companies.
• Learn new technologies, products, and client support processes.
• Complete assisted training to develop customer support skills.

Requirements

• Must be located in Algeria or Tunisia.
• French at C1 level or higher is required.
• English at B2 level or higher is required.
• Interest in e-commerce, consumer electronics, and customer satisfaction.
• Fast learning ability, initiative, and strong troubleshooting skills.
• Dedicated quiet workspace at home and a smartphone capable of two-factor authentication.

Nice to have

• Previous customer service experience.

Culture & Benefits

• 100% remote work with no commuting time or travel costs.
• International environment with colleagues from more than 80 countries and 25+ languages.
• Digital tools, comprehensive training, and access to online training courses.
• Learning and career development initiatives throughout the year.
• Employee engagement activities and employee-led communities.