Product Support Specialist – Future Opportunities

Location: Hybrid in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo, Canada, with office attendance at least one day per week according to the department schedule.

Salary: CAD 50,000–67,600 annual base salary, with a midpoint of CAD 58,800.

Company

hirify.global provides SaaS technology that helps small home service businesses quote, schedule, invoice, collect payments, and manage customer experiences.

What you will do

• Respond to new and existing customers through live chat, phone, and email.
• Explain product features, functionality, and custom workflows across the hirify.global ecosystem.
• Troubleshoot feature, bug, and workflow issues and work toward timely resolutions.
• Maintain high productivity across multiple support channels.
• Share customer feedback with product and technical teams.
• Build FAQ knowledge-base content and document feedback and recommendations accurately.

Requirements

• One year of contact centre experience is preferred.
• Strong verbal communication skills and the ability to provide clear, friendly phone support.
• Professional, empathetic, and detail-oriented written communication for email and chat.
• Adaptability, curiosity, reliability, resilience, and empathy when solving customer problems.
• Confidence with technology, touch typing, and cloud-based software.
• Must be based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and able to attend the office at least one day per week.

Culture & Benefits

• Inclusive culture focused on transparency, collaboration, innovation, and customer empowerment.
• Extended health benefits with fully paid premiums for body and mind.
• Retirement savings matching through RRSP, TFSA, or FHSA, plus stock options.
• Annual health and wellness stipends.
• Career coaching, learning, and leadership development programs.
• Multiple Monday-to-Friday shifts are available, with potential shift changes every three months and possible statutory-holiday work compensated with a day in lieu.

Hiring process

• Up to three stages: a recorded audio assignment through Willo, a conversation with the Talent Attraction team, and a hiring-manager interview.
• Successful candidates join a talent pool for up to three months and may be contacted when a suitable role opens.
• An in-person interview may be required, with pre-approved travel expenses covered.