Customer Support Agent - French & English (f/m/d) (iGaming)

Location: Hybrid role based at the Vienna headquarters, Austria

Salary: Minimum gross annual salary of €36,946, paid in 14 salaries; higher compensation is possible depending on qualifications and experience.

Company

Funstage GmbH, part of hirify.global and the NOVOMATIC group, provides multiplatform gaming services across mobile apps, social networks, and web-based technologies.

What you will do

• Provide timely customer support via email and chat across gaming platforms and apps.
• Explain games, rules, and platform features and answer general enquiries.
• Assist with purchases and account-related questions.
• Provide basic technical support covering browser settings, cookies, and software updates.
• Handle customer concerns, identify appropriate solutions, and respond to app store reviews when required.
• Maintain up-to-date product and process knowledge and participate in Customer Support projects.

Requirements

• Excellent written and spoken French and English are mandatory.
• Very good PC skills, confident typing, and the ability to work with different tools and systems.
• Strong communication skills and a customer-focused approach.
• Reliability, patience, and a solution-oriented approach to challenging situations.
• Ability to work independently and contribute to an international team.

Nice to have

• Previous experience in customer support or another service-oriented role.
• Additional language skills, especially Italian.

Culture & Benefits

• Flexible working hours and a hybrid work model supporting work-life balance.
• Dedicated training budget for professional development.
• Vienna office with fresh fruit, tea, fair-trade coffee, and a subsidized restaurant.
• Subsidized public transportation and access to pool e-bikes and e-cars.
• Sports and company events, employee discounts, and healthcare benefits.