Customer Support Executive - Amharic

Location: Malaysia; remote work is available from the home city or another location for the first 2–3 months, followed by relocation to the Southeast Asia support office.

Company

hirify.global offers a structured customer support role serving existing clients across multiple communication channels.

What you will do

• Process client requests and resolve technical issues through live chat, phone, and email.
• Navigate multiple programs while maintaining accuracy and attention to detail.
• Escalate issues to the appropriate specialists through Salesforce or Jira and update clients on request status.
• Verify client documents for specific regions on an hourly basis.
• Prepare and interpret reports and documentation.
• Attend company seminars, complete assessments, perform ad hoc tasks, and achieve quarterly KPI targets.

Requirements

• Good communication skills in English and Amharic.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking abilities.
• Customer service orientation.
• Bachelor’s degree in business administration or a related field.
• Self-motivated and highly reliable.

Culture & Benefits

• Professional training, certifications, soft-skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including mental health, vision, dental, vaccination, and testing coverage.
• 21 days of annual leave and paid sick leave.
• Sports club or physical exercise allowance, meal and transportation allowances, and education allowance for children.
• Holiday flight tickets and accommodation coverage within the yearly limit.
• Team-building experiences and corporate events.

Hiring process

• Talent Acquisition interview lasting up to 40 minutes.
• English test, written assessment, and trainer interview.
• Final interview lasting up to one hour.