Senior Product Manager (AI)

Location: Fully remote within the United States; listed locations include San Francisco, New York, Seattle, Austin, and Chicago.

Base salary: $185,000–$230,000 per year, plus equity.

Company

hirify.global operates an on-demand marketplace for lawn care and outdoor services and is expanding into a broader home-services platform across hirify.global, Lawn Love, and Home Gnome.

What you will do

• Own the Service Experience product strategy and roadmap across customers and Pros after booking.
• Develop AI-powered support for customers and Pros, including evaluation systems with golden datasets, automated judges, regression detection, and human-review sampling.
• Own Contribution LTV and brand-promise metrics such as priced-as-quoted and done-right service.
• Define and prototype how AI should transform the customer and Pro experience beyond support.
• Design marketplace trust policies and increasingly AI-assisted systems for expectation setting, conflict resolution, and service quality.
• Partner with engineering, design, data, marketing, and operations while influencing senior PMs and company leadership.

Requirements

• Track record of exceptional product outcomes with clear personal impact on decisions and results.
• Hands-on experience building with LLMs and evaluating AI experiences.
• Ability to define AI quality, build evaluation sets, detect quality drift, and prevent regressions.
• Strong customer and service-provider empathy, supported by transcript and feedback analysis.
• Highly data-driven approach to root-cause analysis, attribution, retention, and cost-to-serve metrics.
• Ability to operate as a senior individual contributor, influence peers and leadership, and ship quickly without sacrificing quality.

Culture & Benefits

• Fully remote work within the United States.
• Medical, dental, and vision coverage.
• Flexible PTO focused on results.
• Meaningful equity participation tied to company growth.
• Close collaboration with engineering, design, data, marketing, and operations.