Customer Success Manager (SaaS)

Location: Remote from Argentina, Brazil, Colombia, or Mexico

Salary: $1,200 per month, plus a 20% annual base salary commission paid quarterly based on retention goals and upsell commissions.

Company

hirify.global provides software products for technology and B2B SaaS customers.

What you will do

• Manage key client relationships and drive retention, adoption, satisfaction, and long-term loyalty.
• Lead customer onboarding and ensure clients understand the product’s value and capabilities.
• Track customer health, engagement, retention, and satisfaction metrics; identify and resolve risks proactively.
• Partner with Sales, Support, Product, and Engineering to align on customer needs and objectives.
• Represent customer feedback to Product teams and help improve the user experience.
• Collaborate with Sales on renewals, cross-sell opportunities, and additional solution leads.

Requirements

• At least 2 years of experience in Customer Success, preferably in B2B SaaS or technology companies.
• Experience managing multiple clients and projects while meeting deadlines and customer expectations.
• Experience tracking and managing customer success metrics related to retention, satisfaction, and engagement.
• Strong verbal and written communication skills for working with stakeholders at all levels.
• Ability to work cross-functionally in a fast-paced, high-growth environment and adapt to change.
• Comfort learning software programs and configuring products for specific customer needs.

Culture & Benefits

• Remote work available from Argentina, Brazil, Colombia, or Mexico.
• Performance-based commission of 20% of annual base salary, paid quarterly when retention goals are met.
• Additional commission of 10% on recurring-revenue upsells and 2% on non-recurring-revenue upsells.
• Opportunity to contribute to the growth and improvement of the Customer Success department.

Hiring process

• Include your MBTI type in the application letter.