3 дня назад
HR Inquiries Administrator
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
HR Inquiries Administrator (HR Operations): Resolving employee and manager HR cases through tier-one support, case queues, and HR systems with an accent on customer service, confidentiality, and SLA-based service delivery. Focus on troubleshooting HR inquiries, reviewing case quality, distributing workloads, and providing accurate guidance on policies and procedures.
Location: Mexico City, Ciudad de México, Mexico
Company
is a global distribution company serving essential industries, including food and nutrition, water safety, and other industrial sectors.
What you will do
- Receive, investigate, and resolve HR cases and employee or manager inquiries.
- Provide tier-one guidance on HR policies and procedures.
- Work with the Tier 1 team to meet service-level agreements and performance metrics.
- Monitor case queues, support balanced distribution, and help ensure timely resolution.
- Participate in peer quality reviews and use HR service tools such as ServiceNow.
- Take part in training and continuously improve HR case-management knowledge.
Requirements
- Bachelor’s degree or equivalent, preferably in HR or Business.
- At least one year of experience in an HR shared-services, call-center, or service environment.
- Familiarity with HRIS and shared-services HR technology.
- Strong customer-service, problem-solving, and communication skills.
- Ability to handle and maintain confidential and sensitive data.
- Good written and spoken English is required to communicate with employees across the organization.
Culture & Benefits
- Focus on customer-centric service delivery and consistent results.
- Fast-paced environment with opportunities to develop HR case-management skills.
- Inclusive workplace culture that values diverse experiences and perspectives.
- Employee resource networks and opportunities for professional growth.
- Equal-opportunity employment environment.
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