Employee Service Coordinator

Location: Remote from anywhere in Mexico, with availability to travel to Mexico City for occasional office events

Company

hirify.global is a U.S. real estate platform helping customers buy, sell, finance, and rent homes.

What you will do

• Serve as the first point of contact for employee inquiries in ServiceNow and resolve cases within SLA across onboarding, benefits, time off, payroll, policies, Workday, and offboarding.
• Partner with Payroll, Benefits, Compensation, Talent Success, IT, Legal, and other employee support teams to resolve questions through a shared-services model.
• Administer Mexico-specific programs, including meal vouchers and savings funds, and support related employee inquiries.
• Maintain confidential physical employee records, coordinate contract access and new-hire paperwork, and support compliance audits.
• Coordinate monthly retrieval of company hardware from third-party legal counsel following involuntary separations.
• Provide local escalation support, vendor coordination, process improvement, data gathering, and logistics support for Mexico office events.

Requirements

• Proven experience in human resources or a related field.
• Strong organizational, time-management, problem-solving, communication, and customer-service skills.
• High attention to detail and consistent accuracy when handling confidential information and employee records.
• Ability to collaborate in a fast-paced environment and adapt to changing processes, policies, and technology.
• Fluent English and Spanish are required.
• Must live in Mexico and be available to travel to Mexico City for occasional office events.

Culture & Benefits

• Teleworker arrangement with no permanent corporate office workplace.
• Competitive base salary and benefits.
• Eligibility for equity awards based on experience, performance, and location.
• Collaborative, service-oriented HR Operations and Shared Services environment focused on operational excellence and continuous improvement.