Senior Customer Engineer (Network Security)

Location: Distributed, with availability in Las Vegas, Los Angeles, Phoenix, or San Diego. Travel of up to 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration.

Salary: $234,000–$292,000 annual base salary for California-based hires outside the Bay Area, plus variable compensation and equity eligibility.

Company

hirify.global operates a global network that protects and accelerates internet applications through performance, security, and reliability services.

What you will do

• Lead technical discovery, validation, proof-of-concept planning, architectural presentations, demonstrations, and technical objection handling for enterprise customers.
• Map customer infrastructure across DNS, CDN, Zero Trust, network security, Workers, and related services to hirify.global architectures and deployment strategies.
• Guide onboarding and implementation through migration blueprints, configuration best practices, WAF tuning guidance, telemetry monitoring, and risk mitigation.
• Own technical customer relationships throughout adoption, renewal, and expansion, including technical QBRs for C-level stakeholders.
• Support new business acquisition, account growth, platform adoption, retention, and cross-sell or up-sell opportunities through a quota-carrying role.
• Use AI agents, LLMs, internal platforms, scripts, and documentation workflows to automate routine technical and customer-facing tasks.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly explain complex enterprise network and security architectures to engineers and C-level executives.
• Strong communication, presentation, stakeholder management, consultative, and advisory skills.
• Experience in quota-carrying or revenue-aligned environments, SaaS metrics, business-value translation, and enterprise sales cycles.
• Depth in at least four technical areas, including internet fundamentals, security, performance, AI proficiency, coding or scripting, and developer platforms.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical enablement materials, workshops, code samples, documentation, or developer onboarding programs.
• Knowledge of LLM orchestration, Retrieval-Augmented Generation, and model-access controls.
• Understanding of PCI DSS, HIPAA, or SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Distributed work environment with a mission focused on protecting and improving the internet.
• Medical, dental, and vision insurance, flexible spending accounts, commuter benefits, and fertility and family-forming support.
• Mental health support, employee assistance programs, global travel medical insurance, and flexible paid time off.
• Parental, pregnancy health, medical, bereavement, disability, and life insurance programs.
• 401(k) retirement savings plan and employee stock participation plan.

Hiring process

• Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may require authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.