Customer Service Specialist - Italian Native Speaker (Italian)

Location: Madrid, Spain

Company

IQVIA provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Update reference databases with new products and changes in the Italian market.
• Classify, standardize, and group product data according to company hierarchies and business rules.
• Work with local offices to correct inaccurate data, remove outdated entries, and add missing information.
• Identify and resolve routine data exceptions and issues.
• Perform quality control and apply corrections to maintained data.
• Maintain process and procedure documentation.

Requirements

• Native-level Italian and good English.
• High school diploma or equivalent.
• Strong organizational skills and accuracy when working to tight deadlines.
• Experience maintaining and updating databases is valuable.

Culture & Benefits

• Work in a multicultural, dynamic, and collaborative environment.
• Join a global healthcare intelligence organization focused on improving patient outcomes.
• Work in an inclusive culture that values diversity, belonging, and different perspectives.