Customer Service Representative (Healthcare)

Location: Madrid, Spain; hybrid work with attendance at the Madrid office at least once a week and a six-week induction in the office

Company

hirify.global is a global health service company providing healthcare products and services, disability, life, accident, and international insurance.

What you will do

• Manage daily customer queries primarily through email and phone while delivering timely resolutions.
• Take ownership of customer cases through resolution and schedule follow-ups when required.
• Record customer interactions comprehensively in the CRM system.
• Process medical reports and other confidential information in line with GDPR and data privacy guidelines.
• Coordinate with claims analysts, medical advisers, finance, and other departments to resolve queries.
• Communicate with customers in multiple languages and occasionally translate documents.

Requirements

• Bachelor’s degree or equivalent experience.
• Previous customer service experience, ideally in a contact centre, reception, or similar environment.
• Good knowledge of Microsoft Office and the ability to learn new software applications quickly.
• English and Spanish at C1 level or higher, plus proficiency in at least one of German or Italian.
• Strong communication, decision-making, accuracy, resilience, multitasking, and teamwork skills.
• Ability to handle confidential medical information discreetly and work under pressure.

Culture & Benefits

• Permanent full-time employment in an international and inclusive team.
• Training and resources provided for successful performance in the role.
• Commitment to a 39-hour work week.
• Productivity and quality standards supported by management.
• Start date in October.