Customer Service Representative - Italian (Healthcare)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Location: Madrid, Spain; residence within Madrid City is required. Hybrid working is available with two days per week in the office and the remainder from home. Ten-week induction training is required, with at least the first six weeks full-time in the office, Monday to Friday from 9:00 to 16:48. Availability to work Tuesday to Saturday from 10:00 to 17:45 is required.
Company
Healthcare provides group healthcare and wellbeing programs for employees of multinational organizations.
What you will do
- Support customers, clients, and insurers with medical plan queries by telephone, email, letter, and fax.
- Administer contracts and maintain client communications for designated relationships.
- Document interactions accurately and follow internal procedures and quality standards.
- Resolve customer issues efficiently, including medical questions in collaboration with medical consultants.
- Handle and analyze complaints, identify root causes, and recommend improvements to customer satisfaction.
- Translate documents when required and manage workload priorities against service targets.
Requirements
- Advanced or bilingual English, Spanish, and Italian at C1/C2 level is required.
- Customer-focused approach with strong problem-solving, listening, interpersonal, and written communication skills.
- Ability to organize, prioritize, and manage multiple tasks while meeting individual and team targets.
- Strong attention to detail, accuracy, professional judgment, and a proactive approach.
- Ability to use different systems independently; familiarity with CRM systems is beneficial.
- Commitment to a 39-hour work week and residence within Madrid City.
Culture & Benefits
- Hybrid work arrangement with home-working resources and an IT kit.
- Structured induction and ongoing training.
- 24 days of annual leave plus a birthday day off.
- Private medical and dental insurance and life assurance.
- Flexible dress code and initiatives supporting health, wellbeing, and work-life balance.
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