Customer Service Coordinator, WITS

Location: Onsite in Madrid or Hospitalet de Llobregat, Spain

Company

hirify.global’s Beckman Coulter Diagnostics develops diagnostic tools and laboratory solutions designed to improve healthcare and patient outcomes.

What you will do

• Coordinate and prioritize field interventions for the regional EMEA team.
• Schedule service technicians for complex Automation and Clinical IT installations.
• Manage and track logistics related to service interventions.
• Coordinate communication between clients and the Installation and After-Sales Automation and Clinical IT teams.
• Support fast and efficient service delivery across the EMEA region.

Requirements

• 2–3 years of experience in dispatch, logistics, or customer service.
• Experience in medical diagnostics or healthcare is preferred.
• Fluent English and fluency in at least one major EMEA language: Spanish, Italian, German, or French.
• Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
• Ability to work effectively across diverse cultures and geographies.
• Availability to work onsite in the Madrid or Hospitalet de Llobregat office.

Nice to have

• Experience with dispatch software and tools such as ServiceMax or Oracle.
• Additional language proficiency.
• Ability to work independently and collaboratively in a fast-paced environment.

Culture & Benefits

• Work within the regional EMEA Customer Service, Workflow and IT Solutions team.
• Collaborate with colleagues across diverse cultures and geographies.
• Build a career in a science and healthcare-focused organization.
• Work on solutions that support laboratory operations and improve patient lives.