Customer Experience Coordinator

Location: On-site customer service role within hirify.global's Parking and Transportation Services.

Salary: Starting at $24.00 per hour, commensurate with experience, education, and qualifications.

Company

hirify.global is a higher education institution whose Parking and Transportation Services supports campus parking operations and customer access.

What you will do

• Provide customer service in person, by phone, and by email to students, employees, visitors, and community members.
• Issue parking permits, receive citation payments, process account transactions, and respond to parking-related inquiries.
• Interpret and explain parking policies, rules, procedures, regulations, and fee payment processes.
• Coordinate the citation appeals process, including screening appeals, preparing dockets, scheduling monthly meetings, applying decisions, and sending correspondence.
• Maintain accurate databases, digital and paper records, and perform data entry and verification.
• Support administrative operations, mass notifications, customer correspondence, and website maintenance.

Requirements

• At least two years of progressively responsible customer service or administrative experience in a high-volume public-facing environment.
• Experience interpreting and applying policies, procedures, rules, or regulations.
• Experience addressing complaints, resolving concerns, and de-escalating difficult interactions professionally.
• Experience maintaining accurate records, performing detailed data entry, and handling cash or processing and reconciling payments.
• Ability to communicate complex information clearly, prioritize multiple responsibilities, and maintain accuracy in a fast-paced environment.
• Must pass a comprehensive background investigation; the position is not eligible for new sponsorship.

Nice to have

• Experience in higher education or a public-sector environment.
• Experience using database or customer account systems for transactions, payments, or records.

Culture & Benefits

• Classified, full-time appointment with a fiscal-year contract.
• Benefits-eligible position.
• May require overtime assignments supporting parking for athletic and special campus events.
• Opportunity to work with campus partners, university police, and the public.

Hiring process

• Applications will begin being screened on September 18, 2026.
• Applications remain open until an adequate applicant pool is established.
• Required application documents are a resume and cover letter.