Customer Advisor (Sonora)

Location: Sonora, California, United States

Salary: $21–$26 per hour

Company

hirify.global supports telecommunications access services for deaf and disabled people.

What you will do

• Support California residents with disabilities who have difficulty using standard telephones.
• Help customers select and order accessible telecommunications equipment and options.
• Educate and train customers on available services and equipment.
• Provide troubleshooting and technical support for equipment and usage issues.
• Maintain accurate customer records, service notes, and program database entries.
• Coordinate with providers and Field Advisors to resolve complaints and schedule field visits or events.

Requirements

• High school diploma or equivalent.
• 6–12 months of previous customer service experience.
• Ability to learn accessible telecommunications equipment, including TTY, amplified phones, CapTel, alerting signalers, and communication devices.
• Knowledge of or ability to learn resources for deaf, deaf-blind, and hard-of-hearing communities.
• Strong oral, visual, and written communication, organization, multitasking, record-keeping, and time-management skills.
• Computer knowledge, including database work and Microsoft Office; strict confidentiality is required.

Culture & Benefits

• Collaborative work with Service Center staff, Field Advisors, Contact Center Leadership, providers, vendors, and customers.
• Work takes place indoors using a computer and standard office equipment for extended periods.
• Occasional lifting or moving of items weighing up to 20 pounds may be required.
• Compliance with company, contractual, state, privacy, and information-security policies is required.