Client Liaison (Customer Service)

Location: 1627 Montana Ave, Santa Monica, CA 90403, USA. Onsite schedule: Tuesday–Saturday, 9:00 AM–5:30 PM, with no overtime.

Salary: $23–$25 per hour, based on experience.

Company

hirify.global designs and delivers custom storage and organizational solutions for homes, including closets, entertainment centers, pantries, and home offices.

What you will do

• Schedule appointments efficiently and accurately for Design Consultants using the CRM.
• Answer incoming phone calls and emails and address client needs.
• Direct client issues, concerns, and complaints to management and support their resolution with designers.
• Greet showroom visitors, assist with guestbook registration, and offer refreshments.
• Maintain showroom cleanliness and complete opening and closing duties.
• Support communications related to installations, confirmations, return visits, and consultation scheduling accuracy.

Requirements

• 1–2 years of administrative or customer service experience, preferably in construction, home renovation, home improvement, or a luxury brand environment.
• Polite, clear, and professional client communication skills.
• Ability to work quickly and accurately with data entry.
• Ability to manage calendars or regional scheduling is preferred.
• Self-directed approach, positive attitude, and comfort working in a fast-paced environment.
• Technology proficiency and ability to learn business systems such as CAD, Epicor, Salesforce, and Microsoft Office.

Nice to have

• Associate degree in business administration or accounting from an accredited college or university.
• Experience in calendar management or regional scheduling.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) retirement plan with company match.
• Career growth and promotional opportunities.
• Company discounts and referral bonuses.
• Cell phone stipends may be available at some locations.