19 часов назад
Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (SaaS): Managing complex, high-touch customer accounts for Amper FactoryOS with an accent on retention, expansion, success planning, and measurable value realization. Focus on leading executive QBRs, mitigating churn risk, identifying multi-site growth opportunities, and coordinating outcomes across Sales, Product, Support, and Implementation.
Location: Remote in the United States; travel to industry and department events 5–10 times per year.
Company
provides software solutions, including Amper FactoryOS for manufacturing and industrial technology customers.
What you will do
- Manage a portfolio of larger, high-complexity customer accounts totaling approximately $2M in ARR.
- Serve as the primary advisor and point of contact for executive and operational customer stakeholders.
- Develop customized success plans, maturity models, and outcome-tracking programs.
- Lead monthly customer meetings and formal quarterly business reviews.
- Drive retention by identifying and mitigating churn risks while monitoring adoption, engagement, and value realization.
- Identify same-site and multi-site expansion opportunities and collaborate with Sales, Product, Support, and Implementation.
Requirements
- Bachelor’s degree in business, engineering, or a related field.
- 3–5 years of professional experience, with 5+ years in Customer Success, Account Management, or a similar customer-facing role.
- Experience managing complex, high-touch customer relationships.
- Executive-level communication and presentation skills, with strong stakeholder management and relationship-building abilities.
- Analytical, negotiation, influencing, organization, and decision-guidance skills.
- Proficiency with SaaS platforms, CRM systems, and modern productivity tools.
Nice to have
- Experience working with manufacturers or industrial technology customers.
Culture & Benefits
- Remote work arrangement within the United States.
- Opportunity to work in a fast-paced, evolving, high-growth environment.
- Regular collaboration with Sales, Product, Support, and Implementation teams.
- Travel to industry and department events 5–10 times per year.
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