Account Coordinator

Location: Alpharetta, GA, USA; the role may include scheduled remote days, with office attendance required for some printing projects during peak renewal seasons.

Company

Brown & Brown provides insurance and employee benefits services, with a client-focused culture built around meritocracy and accountability.

What you will do

• Process employee benefit eligibility updates, including new hires, terminations, qualifying events, open enrollment elections, renewals, and COBRA activity.
• Correct EDI and API errors and maintain client setup and termination information in vendor systems.
• Enter and maintain accurate data in Benefits Agency Management systems, carrier platforms, and external partner systems.
• Support Account Managers with printing presentations, open enrollment materials, and client compliance deliverables.
• Respond to emails, communicate client updates every two business days, and assist with team projects.
• Provide backup front-desk support and operate office equipment as needed.

Requirements

• At least one year of industry or professional experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, including Excel, PowerPoint, and Word.
• Ability to navigate agency management, carrier, third-party administrator, payroll, and benefits administration systems.
• Strong written and telephone communication, confidentiality, data-entry accuracy, and organizational skills.
• Ability to obtain a Life and Health license within the first month of employment.

Nice to have

• Existing Life and Health license.
• Experience manipulating census data in Excel.

Culture & Benefits

• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.
• Remote work may be available on scheduled days, subject to business needs and peak renewal requirements.