Account Coordinator (Employee Benefits)

Location: Alpharetta, GA, USA; the role includes remote work on scheduled days, but printing projects during peak renewal seasons may require office presence.

Company

Brown & Brown provides insurance and employee benefits services and operates with a merit-based, customer-focused culture.

What you will do

• Process ongoing employee eligibility activity, including new hires, terminations, qualifying events, open enrollment elections, renewals, and COBRA updates.
• Process additions, terminations, renewals, and client setup or termination in COBRA and preferred vendor systems.
• Enter and maintain accurate data in Benefits Agency Management and external partner systems, including census data and EDI/API error corrections.
• Support Account Managers with printing presentations and open enrollment materials, compliance deliverables, department documents, and team projects.
• Respond to emails and provide client updates every 2 business days unless an extended deadline has been communicated.
• Provide backup front-desk support.

Requirements

• At least 1 year of industry and/or professional experience.
• High School diploma or equivalent.
• Proficiency with Microsoft Office, including Excel, PowerPoint, and Word; Excel is used to manipulate census data.
• Ability to learn and navigate agency management, intranet, carrier, third-party administrator, payroll, and benefits administration systems.
• Ability to operate office equipment, including copiers, printers, fax machines, and binding machines.
• Exceptional telephone and written communication skills, responsiveness, and ability to maintain confidentiality.
• Ability to obtain a Life and Health License within the first month of employment.

Nice to have

• Life and Health License.

Culture & Benefits

• Meritocracy-based culture focused on self-starters and customer outcomes.
• Hybrid work is available, although peak renewal printing projects may affect remote work on scheduled days.
• Medical/Rx, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Paid time off, holidays, mental health and enhanced advocacy services, and preferred partner discounts; eligibility and waiting periods may vary.

Hiring process

• External recruiters and recruitment agencies may submit candidates only with a valid written agreement and prior authorization from Brown & Brown.