Director, Technical Shared Services

Location: North Carolina, USA — Remote

Salary: $173,200–$310,420 starting base salary annually; offers may vary by experience and geographic location and may exceed this range.

Company

hirify.global develops software that helps innovators design and make buildings, vehicles, factories, and media.

What you will do

• Define and execute the long-term vision, operating model, roadmap, and governance framework for Technical Shared Services.
• Lead Level 1 and Level 2 production support, incident management, escalation, root cause analysis, and operational improvement.
• Establish enterprise release planning, deployment governance, readiness reviews, change control, and modern CI/CD practices.
• Oversee support for enterprise data platforms, pipelines, reporting services, integrations, and data-quality issue resolution.
• Lead system provisioning, deprovisioning, role management, access governance, and self-service automation in partnership with security and compliance.
• Align Product, Engineering, Security, Operations, Finance, Sales, Customer Success, and Support stakeholders around standardized service models.

Requirements

• 15+ years of experience leading technical operations, support, engineering services, or enterprise technology organizations.
• 5+ years of experience leading managers and large cross-functional teams.
• Experience building or transforming enterprise shared services organizations.
• Leadership experience in production support, site reliability or operations, release engineering, DevOps, data operations, identity and access management, or enterprise application support.
• Experience developing service management frameworks, SLAs, operational metrics, governance processes, and organizational change initiatives.
• Strong executive communication and stakeholder management skills.

Nice to have

• Experience supporting Salesforce, ERP, data platforms, marketing technology, customer success, or finance systems.
• Experience implementing automation, AI-assisted operations, or self-service capabilities.
• Familiarity with ITIL, SRE, DevOps, Agile, and modern service management practices.
• Experience working in a global enterprise environment.

Culture & Benefits

• Remote work arrangement for the U.S.-based role.
• Health, financial, and wellness benefits.
• Paid time away and additional everyday wellness support.
• In-person onboarding and/or identity verification may be required.
• Inclusive workplace focused on belonging and equal employment opportunity.