5 дней назад
Senior Application Support Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Application Support Analyst (Enterprise Applications): Providing responsive support for business applications, resolving incidents and service requests, and improving documentation and service quality with an accent on troubleshooting, ITIL processes, and customer communication. Focus on root cause analysis, workaround identification, minor software modifications, and maintaining reliable application knowledge in managed service environments.
Location: Aberdeen, Scotland, United Kingdom. Workplace: On-site
Company
provides technology services across critical national infrastructure, energy, public sector, and enterprise markets, including managed services, cybersecurity, cloud, data, AI, and digital transformation.
What you will do
- Provide application support for incidents, service requests, and escalations in line with agreed processes and service levels.
- Investigate and resolve application issues while keeping customers informed and working with service desk, application specialists, and customer teams.
- Support problem investigation, root cause analysis, workaround identification, and service restoration.
- Implement minor software modifications and support small improvements and project activities through documented quality processes.
- Maintain application documentation and knowledge content to improve support efficiency.
- Share expert application knowledge and train Service Desk colleagues.
Requirements
- Experience in application support or technical service support.
- Strong analytical, troubleshooting, stakeholder engagement, and communication skills.
- Understanding of incident, request, problem, and change management processes.
- Ability to manage priorities in a customer-facing delivery environment.
- Structured approach to documentation, governance, quality, and continuous improvement.
- ITIL Foundation or equivalent service management experience, plus experience with Microsoft technologies, enterprise applications, or customer-specific systems.
Nice to have
- Experience working in managed service or regulated customer environments.
Culture & Benefits
- Personalised career development plans and learning opportunities.
- Flexible working arrangements are discussed where operationally possible.
- Generous annual leave and enhanced family-friendly benefits.
- Pension scheme and access to private health, wellbeing, and insurance schemes.
- Inclusive workplace with equal-opportunity employment practices.
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