Customer Success Specialist (Virtual Learning)

Location: Remote in Texas, United States

Salary: $36,000–$40,000 annually, depending on experience

Company

hirify.global is presenting an opportunity with a client providing virtual learning services for families.

What you will do

• Serve as the primary point of contact for newly enrolled families.
• Guide families through onboarding requirements and provide proactive check-ins.
• Identify and resolve concerns in collaboration with academic and support teams.
• Maintain accurate records of family interactions, needs, and trends.
• Lead re-enrollment outreach, retention initiatives, and retention metric tracking.
• Support family communications, FAQs, onboarding materials, and continuous improvement efforts.

Requirements

• At least 2 years of experience in customer success, account management, family engagement, education support, or a related field.
• Strong written and verbal communication, organization, relationship-building, problem-solving, and emotional intelligence skills.
• Experience working successfully in a remote environment.
• Proficiency with Salesforce or another CRM system and communication platforms.
• Experience with Google Workspace, including Docs, Sheets, Slides, and Drive.
• Reliable high-speed internet, a dedicated home office, and the ability to work remotely from Texas.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• Life and disability insurance.
• Health savings and flexible spending accounts.
• Paid time off, paid holidays, and remote work options.
• Collaborative environment supporting employee learning, growth, and participation in decisions and planning.