Customer Success Manager (Los Angeles Area) (EdTech)

Location: El Segundo, California, United States. The role starts remotely and will move to four days per week in the office once the planned El Segundo office opens. The position supports districts in the Western United States and requires flexibility across time zones and willingness to travel.

Salary: $90,000–$110,000 per year

Company

Magma is an EdTech and SaaS company using AI to transform math education by converting handwritten student solutions into digital insights for teachers.

What you will do

• Build and maintain trust-based relationships with district leaders, coaches, teachers, and administrators.
• Onboard customers and guide successful implementation, product adoption, and classroom best practices.
• Provide virtual and onsite training, resources, and ongoing customer support.
• Monitor satisfaction, usage, and at-risk accounts while working with Account Managers on renewals and account growth.
• Collect customer feedback and analyze usage data to identify trends and inform product improvements.
• Collaborate with Customer Success, Account Management, Product, and Sales teams to improve the customer experience.

Requirements

• 2–5 years of experience as a Customer Success Manager.
• Experience in EdTech, SaaS, and/or education.
• Demonstrated ability to build and retain strong customer relationships.
• Strong organizational, problem-solving, interpersonal, and communication skills, including confidence speaking to large groups.
• Ability to use data and evidence for decision-making and willingness to learn technical product details.
• Ability to work in or relocate to the El Segundo, California area as the role transitions to four office days per week.

Nice to have

• Experience working in a scale-up environment.
• Experience supporting K–12 education or district partners.

Culture & Benefits

• Supportive and highly collaborative team environment.
• Opportunity to contribute ideas and shape new solutions.
• Meaningful work supporting K–12 math education and student learning.
• Opportunities to visit partner districts and see the product used in classrooms.
• Flexible work arrangement during the initial remote phase, followed by planned office-based collaboration.