Account Executive 3 (CPaaS)

Location: Remote, based in the United States. Approximately 25% travel is anticipated for customer and team meetings.

Estimated annual pay: $86,152–$107,690 for Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.; $90,936–$113,670 for New York, New Jersey, Washington State, or California outside the San Francisco Bay Area; $95,720–$119,650 for the San Francisco Bay Area, California.

Company

Twilio provides communications API products that help businesses and developers create personalized customer experiences through messaging, voice, and email.

What you will do

• Drive new customer acquisition and manage an iACV quota for new business.
• Lead analytical, consultative sales cycles for messaging products including SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, and Account Security, as well as voice and email solutions.
• Understand Financial Services customers’ business and technical requirements and design solutions using Twilio’s communications API platform.
• Partner with Finance, Legal, Pricing, Operations, Product, Services, Solutions Engineering, and Carrier Relations to structure contracts and customer solutions.
• Develop territory strategies and sales plans, maintain an accurate Salesforce pipeline and forecast, and manage multiple deals and projects.
• Represent customer needs to product and carrier relations teams while staying current on CPaaS industry developments.

Requirements

• 5+ years of full-cycle sales experience, including at least 1 year managing or leading quantitative products or solutions.
• Direct experience selling technical SaaS or CPaaS solutions.
• Experience with outbound prospecting, greenfield account development, QBR strategy, and territory penetration.
• Technical solution-selling experience and the ability to work with business and highly technical leaders.
• Experience developing data-driven account strategies, managing forecasts, and building financial models.
• Excellent written and verbal English communication skills; the role must be based in the United States. Bachelor’s degree or equivalent experience required.

Nice to have

• Experience with telecom companies, CPaaS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise in DevOps, fintech, advertising optimization, investment banking, security, or commodity trading.
• Software, SaaS, CPaaS, or PaaS selling experience.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, customer meetings, and project meetings.
• Competitive pay, paid time off, parental and wellness leave, healthcare insurance, and a retirement savings program with 401(k).
• Potential eligibility for equity and corporate bonus plans.
• Equal opportunity employment and a hiring process supported by artificial intelligence while retaining human decision-making.

Hiring process

• Applications are intended to be accepted until September 20, 2026, subject to business needs.
• Formal interviews are required; Twilio does not make offers without an interview process.